Shipping policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.

 Processing

The processing time begins from the date you place your order. It usually takes 7-10 days to process your order. Once we've processed it, we can ship it.

 Shipping

Country	Plan	Cost	Processing time	Shipping Time
United States.	Express	$7.00	7-10 days	1 to 2 business days
United States.	Standard	Free.	7-10 days	3 to 4 business days

Please note:

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.
• Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order

 When your items are shipped out, you should receive a notification from us via email with a tracking number.

 If you haven't received one or the tracking number doesn't work, it's okay. Contact us and we'll fix it!

 Note for taxes:

Our customers from Massachusetts need to pay an additional sales tax

 Change your address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 12 hours of placing your order at contactus@thejewelerdream.com  or Call Us at +1 413-213-5741. Please note we process and dispatch orders within one business day of your order being placed.

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

 Unexpected Delays

The delivery may take longer than the standard shipping times stated here. Please contact us if your package is taking TOO LONG (and outside of our advised 2-8 business day delivery time frame) to arrive, and we will help you resolve any situation we have control over!

Parcel damaged in transit:

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.

For further inquiries:

Business Hours -

• ·        Monday - Saturday – 9 AM 5 PM EST
• ·        Sunday - Closed.
• ·        Public Holidays - Closed. 

 If you have further questions, please contact our customer services at 

TheJewelersDream

• Address - 36 Woodlot Rd, Amherst, Massachusetts, 01002, United States
• Email - contactus@thejewelerdream.com  
• Phone - +1 413-213-5741