Refund policy

By submitting a request through TheJewelersDream, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures. These agreements apply to domestic American nations.

30-day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 30 days after delivery will be considered non-returnable.

Return Process

To start a return, contact us at contactus@thejewelerdream.com or +1 413-213-5741. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can contact us for any return questions at contactus@thejewelerdream.com or at +1 413-213-5741

How can customers return your products?

We welcome customers who return your products to return them by post. We do not allow in-store or kiosk to get returns of the product.

Damages and issues:

Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right.

How will customers get the return label?

For returns (including defective products and customer remorse: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What condition product are you receiving in return?

We accept returns for unused products in original condition and packaging.

What is the restocking fee?

All returned items incur a 10% restocking fee of the product price

How much will customers pay for return shipping?

For customer remorse or defective products, we will cover that for you.

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Exchanges

Found that you got the wrong size, or a damaged ring?

If you need to exchange an item, please contact us at contactus@thejewelerdream.com or +1 413-213-5741.

If you have any questions about our return policy, please contact our customer support here:

Address - 36 Woodlot Rd, Amherst, Massachusetts, 01002, United States
Email - contactus@thejewelerdream.com
Phone - +1 413-213-5741

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions about our refund policy, please contact our customer support here:

TheJewelersDream

Address - 36 Woodlot Rd, Amherst, Massachusetts, 01002, United States
Email - contactus@thejewelerdream.com
Phone - +1 413-213-5741